Services

Audio-Video Service Centre | Office Equipment Repairs | Preventative Maintenance Agreements | Relocating | Networking | M-Web | Web Site Design

Audio-Video Service and Repair Centre

Pen-Tech Support is the official service centre for Samsung, Philips, LG and Sony products in Namibia, based in Windhoek. We fix a wide range of audio-video equipment, including televisions, cameras, home theatre systems, dvd players, MP3 players, hifi's and projectors. We also sell, repair and service other brands. For a more comprehensive solution see Preventative Maintenance Agreements .

Office Equipment Repair Centre

Pen-Tech Support sells and supports all office equipment. We specialise in repairing Cash Registers, Fax machines, Multi-function machines, monitors, printers, projectors and more. Our IT department will service or fix all Computers, Laptops and Servers. We also offer networking and software support. For a more comprehensive solution see Preventative Maintenance Agreements .

Preventative Maintenance Agreements

Pen-Tech Support offers Preventative Maintenance Agreements, which are customized to each client’s specific needs. Regular maintenance will reduce breakage and down-time. Monthly maintenance of equipment will provide owners with preventative information and contained damage.

Preventative maintenance is key to reliability and can save you a lot of time and money. Problems with equipment can occur for a variety of reasons including human elements, factors in the environment, software glitches, virus attacks and malfunctioning hardware. Maintenance is a term we use to describe keeping your hardware and software in top working order to prevent breakdowns and slowdowns in your business. All equipment needs periodic attention to sustain optimum performance. When something does go wrong, whether its a small recurring glitch or a major system crash, it costs you time, money and productivity. Regular maintenance can help prevent major headaches later by ensuring that your equipment is always in a good condition and detecting any problems before they occur.

What does it involve?

• Physically checking and cleaning all hardware / equipment:
  - Computers, printers, hubs, fax machines, etc.
• Optimising performance:
  Tuning your system to operate more efficiently.
• Protecting your system from viruses:
  - Ensuring your anti-virus software is up to date.
  - Verifying auto-updates are functioning correctly for network versions.
• Checking that your valuable data is being backed up:
  - Thoroughly testing backups to ensure they will restore your data.
  - Inspecting backup media.
  - Cleaning and servicing your backup device.
  - Ensuring your backup process is being efficiently managed.
• Making sure the server is operating properly:
  - Checking log files for potential problems or indications of intrusions.
  - Scan hard drive for physical errors.
  - Defragmenting hard drives to keep data organised.
  - Checking server processes depending on server role.
  - Checking server pack levels, and upgrading where necessary.
• Ensuring your assets are documented for insurance purposes:
  Making a full detailed listing of all hardware including serial numbers and model numbers.
• Security implementation.

Why?
Your office equipment and network should be correctly maintained to guard against disruptions, waiting for lengthy repairs and data loss. Ensuring productivity and organisation is key to any company’s success.

Details?
Since every company is different, Pen-Tech Support will work out a preventative maintenance agreement package which best suits your company’s needs. We will automatically generate a work order on a regularly scheduled basis to come and perform you equipment maintenance.

Relocating

If you are moving office, you are welcome to contact us for a quotation on moving and setting up your office equipment for you.

Networking

Contact us  now  to assess your networking needs.   We supply a wide range of servers from leading brands to best meet your business requirements.

M-Web

Setup and Configuration of:

• Internet
• Email
• Domain Hosting

Web Site Design

We offer a professional web site design service, including web design, web hosting, web maintenance, search engine optimisation and php applications. See more ...